Legal Complaints Handler

A leading Merseyside law firm are currently looking to recruit an experienced Complaints Handler to join their risk and compliance team to deal with the handling and management of regulated complaints handling within the business.
 
As a complaints handler you will be required to have previous knowledge of ISO frameworks (hugely beneficial if ISO10002). Previous experience within a legal, insurance or other regulated environment  and experience of root cause data analysis and good use of excel.
 
The firm offer flexible working with a minimum 2 days from the office.
 
Duties include

- To receive, log and handle complaints in compliance with our policy, procedure and service standards
- To provide excellent service throughout the complaint handling journey both verbally and written
- To maintain a professional, calm and objective manner when interacting with any stakeholders
- To work in collaboration with the legal teams to facilitate accurate and transparent complaint handling
- To ensure that all system processes are followed end to end for accurate RCA and MI
- To produce management information reports summarising activity and remediation
- To liaise with all colleagues in a professional and collaborative manner

G2 Legal is a legal recruitment company recruiting in Merseyside. Visit our website for more jobs or contact Gemma Taylor on 0161 207 2000 today.

More information

For more information about this role and to apply, please contact Gemma Taylor at G2 Legal on 0161 207 2000 or forward an up to date copy of your CV.

PQE, years of experience and salary levels are shown purely as a guide. We will consider applications from candidates that can demonstrate the skills or experience required for this role.

Job reference: 1288088-1-GT-25--1ZI

Company Benefits

  • a
    25 days holiday per annum

Apply for Legal Complaints Handler

Reference: 1288088-1-GT-25--1ZI | Location: Liverpool

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