Desktop support -up to £30000 Permanent, full-time
This City based law firm is looking for an analyst to join there busy IT Help desk Team to provide 1st and 2nd Line Desktop Support.
The helpdesk works shifts between 8 and 6 and have the flexibility to work one day from home.
This is an exciting opportunity to join a modern law firm on a major new IT service strategic initiative.
You must have technical experience of:
- 2 years Key Responsibilities and Duties include:
Provide telephone and email support to in-house and remote staff for OS, application, network and hardware issues.
Resolve problems by remote control or visiting in person if required.
Escalate calls where necessary to either other IT dept member or external support.
Set up and maintenance of all user accounts on variety of platforms
Keeping various internal databases up to date,
Ensuring internal user site map is kept up to date.
Assisting Helpdesk Supervisor & IT Manager with leased hardware management and ensuring records are up to date.
Mobile Phone device setup and updates.
Telephone console support.
Maintenance of address books on scanners.
Additional record keeping and documentation.
Contractor liaison where appropriate.
Checking in and out of IT deliveries (with support provided by Admin).
Writing knowledge based articles
PCs and Laptops:
New PC builds and rolling programme of upgrades.
Installation of other new hardware.
Enforcement of IT policies and procedures (eg. removal of rogue software).
Installation of additional software subject to authorisation from supervisor.
Software installs / upgrades. experience preferably in Legal or professional services environment - You must be a self starter
- This is a fantastic role where you will be part of a social and forward thinking team!
- If you are interested please can you please call Vicki. 0207 6499296.
For more information about this role and to apply, please contact Vicki Scott at G2 Legal on 0207 649 9296 or forward an up to date copy of your CV.